Questions owners ask us
Booking, pricing, parts, warranty and how the job card works. If your question is not here, the workshop will answer it on the phone.
These are the questions we are asked most often at the counter and on the phone. They are answered here the same way we would answer them in person — including the ones where the honest answer is "it depends, and here is what it depends on".
Frequently asked questions
Which cars do you work on?
- German and European marques: BMW, Mercedes-Benz, Audi, Porsche, Land Rover and Range Rover, Volkswagen, Bentley, Rolls-Royce and Volvo. If your car is not on that list, call the workshop and we will tell you honestly whether we are the right people for it.
Where are you, and when are you open?
- Mabela Industrial Area, Way 7749, Muscat. We are open Saturday to Thursday, 8:00 to 13:00 and 15:30 to 20:30, and closed on Friday.
Do I need an appointment?
- It is better to book, so a bay and the right technician are free when you arrive. Use the booking form or call the workshop directly.
How do I know what it will cost before I commit?
- You get itemised costs with photographs of the findings on your phone before anything is charged. Work proceeds only after you approve it.
Will you do work I did not ask for?
- No. If we find something while the car is with us, you receive it as a question with a photograph and a price. If you say no, we close the job as agreed and note the finding in your history.
Do you use genuine parts?
- Yes — OEM parts sourced against your VIN, with the part number on your invoice. Where a quality equivalent would save you money, we show you both options.
Will servicing here affect my manufacturer warranty?
- A manufacturer warranty normally depends on the schedule being followed with parts of matching quality, not on where the work is done. We document the schedule, parts and part numbers so you hold the evidence. Send us the terms of your specific programme and we will give you a straight answer.
How long will my car be with you?
- A routine service is usually the same day. Diagnostic and repair work depends on the fault and on parts availability — which is why you can watch the stages on your phone rather than having to call.
Can I see my car's service history later?
- Yes. Every job since your first visit stays in our system with its photographs and part numbers, and that record is a real asset when you sell the car.
Do you offer a warranty on your work?
- Yes, and the cover is recorded against the job in our system so it can be looked up rather than hunted for. Ask at booking what applies to the specific work you need.
Do you speak Arabic and English?
- Both, at the counter and in the updates sent to your phone.
I am visiting Oman from elsewhere in the GCC. Can you service my car?
- Yes. Tell us your dates when you book and we will schedule the work around them so the car is ready before you travel back.